Contact Us

Contact Us

Difficult People

In life and in business, you can’t avoid meeting difficult people. But you can learn the skills to handle them successfully. In business, we recognize such people as “natural” leaders. In this course, you’ll learn how to remain calm and clear when dealing with aggressive tactics. You’ll learn how to handle these episodes constructively. No more adversaries, no more stress.

Where is it?

Training Toronto
Suite 508
180 Dundas Street West

What’s included

  • Free after-class support
  • Hands-on practice throughout
  • Course Certificate
  • Free retake policy

Why choose us?

  • Small class sizes
  • Top instructors
  • Better practice exercises
  • Free after-class support
  • Money Back guarantee
Training Toronto - Money Back Guarantee
Most classes are guaranteed to run. Training is available on your choice of Mac or PC.

Dealing with Difficult People
2 Days | Groups only | 9am to 4pm | $799 PLUS TAX

Prerequisite: none

Some people, despite our best efforts, leave us feeling frustrated and annoyed. The ability to handle difficult people and manage disruptive behaviour is a life changing skill. Thankfully, it’s one you can learn and this workshop teaches you how. You’ll come away with practical knowledge that makes you stronger. 

We run this course for groups only

This course is customized to suit your needs. It can be formatted as a two-day event or as one day with a follow-up day scheduled later. Either way, you will learn and practice skills that help you deal with difficult people, effectively and painlessly. You will learn:
  • » how to disagree without escalating the conflict
  • » how to be in control and remain in control
  • » how to confront unacceptable behaviour
  • » how to avoid the cost of bad behaviour in your workplace
  • » when to walk away from a difficult situation
  • » how to successfully negotiate
  • » how to be constructive no matter what
This workshop is enriched by discussion, exercises, role play, and group problem-solving. The lessons learned in this workshop will have far-reaching benefits to enrich your relationships and increase your personal effectiveness while reducing stress and uncertainty. 


  • Runs on request for 5 or more
  • Preferred date
    Students Name

"I loved the practice exercises and the fact that we could ask questions outside the box. We learned about typography and the printing process in addition to InDesign." Janice, Colliers

Cancellation & Rescheduling Policy


» All cancellations and rescheduling requests must be made in writing and emailed to

» Cancellations made more than 10 business days before the course begins qualify for a full refund less a $75 administration fee.

» Cancellations made less than 10 business days before the course begins are not eligible for a refund but classes may be rescheduled.

» Cancellations made within 48 hours of the start time are not eligible for a refund and may not be rescheduled.

» We are not able to offer refunds or rescheduling for no-shows or uncompleted courses.


» Rescheduling requests made 10 days before the course begins are free. Rescheduling that takes place less than 10 days before the course begins will incur a $75 administration fee. We do not charge for student substitutions at any time.

» While we make every effort to deliver classes as scheduled, we reserve the right to reschedule previously confirmed classes for a variety of reasons including but not exclusively, the illness of the Trainer. In such cases, we will inform the Client as soon as possible of the new dates.