Difficult professional interactions are inevitable in Toronto workplaces — how you handle them determines their impact. This workshop gives you practical, teachable strategies for staying composed and effective when conversations become challenging. Techniques that work in real organizational contexts, with effects that extend well beyond any single interaction.
Prerequisite: none
Every Toronto professional encounters difficult interactions -- the kind that derail projects, damage relationships, and make the workplace harder than it needs to be. This workshop gives you a practical, learnable approach to staying effective when those conversations happen. Skills that pay off for the rest of your career.
» Cancellations made more than 5 days before a course date qualify for a full refund minus a $35 administration fee per student.
» Cancellations made less than 5 days before a course do not qualify for a refund but the class may be rescheduled.
» Cancellations made within 48 hours of the start time are not eligible for a refund and may not be rescheduled.
» We are not able to offer refunds or rescheduling for no-shows or uncompleted courses.
» There is no charge for rescheduling when you inform us at least 3 days before the course.
» An administration fee of $35 per person is charged when rescheduling less than 3 days before a course.
» Student substitutions are free. If you cannot take a course maybe your colleague can. Just let us know.
» It is rare that classes do not run as scheduled but we do reserve the right to reschedule previously confirmed classes.
