In life and in business, you can’t avoid meeting difficult people. But you can learn the skills to handle them successfully. In business, we recognize such people as “natural” leaders. In this course, you’ll learn how to remain calm and clear when dealing with aggressive tactics. You’ll learn how to handle these episodes constructively. No more adversaries, no more stress.
Some people, despite our best efforts, leave us feeling frustrated and annoyed. The ability to handle difficult people and manage disruptive behaviour is a life changing skill. Thankfully, it’s one you can learn and this workshop teaches you how. You’ll come away with practical knowledge that makes you stronger.
» All cancellations and rescheduling requests must be made in writing and emailed to firstname.lastname@example.org.
» Cancellations made more than 10 business days before the course begins qualify for a full refund less a $75 administration fee.
» Cancellations made less than 10 business days before the course begins are not eligible for a refund but classes may be rescheduled.
» Cancellations made within 48 hours of the start time are not eligible for a refund and may not be rescheduled.
» We are not able to offer refunds or rescheduling for no-shows or uncompleted courses.
» Rescheduling requests made 10 days before the course begins are free. Rescheduling that takes place less than 10 days before the course begins will incur a $75 administration fee. We do not charge for student substitutions at any time.
» While we make every effort to deliver classes as scheduled, we reserve the right to reschedule previously confirmed classes for a variety of reasons including but not exclusively, the illness of the Trainer. In such cases, we will inform the Client as soon as possible of the new dates.